How To Manage Apologies In A Crisis: Maryanne Dersch: The Influential Nonprofit, Ep.54 is FREE courtesy of Courageous Communications
1 Lesson / 26 Minutes / FREE
Key Takeaways:
✭ Growing your empathy isn’t useful only for external public situations and organizational crises, it’s also useful for interpersonal situations, your relationship with other people.
✭ Empathy is all about witnessing and validating what’s going on with someone. It’s all about making somebody feel seen and heard.
✭ The biggest part of communication is nonverbal. When speaking, mind your tone, your posture, and your overall vibe or energy. These things often speak louder than words.
✭ Admit what you did wrong, take full responsibility, and pledge to do better. That’s the best way to approach crises.
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