How to Say No and Still Keep Employees Happy is brought to you by Lorman
Understand the dynamics of decision-making and how manager credibility softens the impact of a No-decision with minimal disappointment.
Frequently in business, decisions must be made, and approval given for requests, small and large, involving personal and/or business interests. Say No when you shouldn’t, and you may pass up opportunities and options that benefit the individual, department, or organization. But there are situations and dilemmas where No is the right answer. How does a manager come to the right decision quickly and deliver an unfavorable response to the requestor, without negatively impacting the employee or the departmental relationships and morale? This presentation will help managers and business leaders understand the dynamics of decision-making and how manager credibility softens the impact of a No-decision with minimal disappointment and unhappiness. The webinar also expounds on what can go wrong when saying No and how to establish safe relationships with familiarity and structure. Failing to realize the crucial nature of these relationship events can result in employees constantly seeking your decision on matters they should know are not acceptable, with an increased need for you to refuse them. Follow the approaches outlined in this webinar and avoid this vicious cycle!
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