In this course, you will learn a number of techniques and models for problem solving. You will also learn about the types of problems HR professionals encounter. Lastly, you will apply problem-solving strategies to a number of real-world HR issues. Through practice, you will hone your problem-solving skill set and become a more effective HR professional.
Credits
- 0.2IACET CEUs
- 2HRCI Credits
- 2SHRM PDCs
- 2ATD CI Credits
Learning Outcomes
- Demonstrate critical thinking when solving problems
- Clearly define issues before jumping into “solutions mode”
- Thoroughly investigate issues by gathering and analyzing information in appropriate ways
- Effectively brainstorm solutions to problems
- Thoughtfully evaluate solutions and pick the best one
- Monitor your chosen solution and validate its success
- Apply the five steps of problem solving to real-world HR issues
- Utilize problem-solving techniques like the Socratic method, Occam’s razor, and root-cause analysis
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