Growing A Sustainable Business Through Customer Journey Mapping
Part 1 of the 4-part Customer Journey Mapping Educational Series participants will learn how to build a foundation for growth by focusing on creating advocates by providing a unique customer experience. The ultimate goal is to develop advocates who believe in your product/service and want others to share in the same experience they did.
What attendees will learn is…
- What is needed to build a foundation for success?
- What is Customer Journey Mapping?
- What are the benefits to both the company and the customer?
- What are the 5 foundational components of Journey Mapping?
- What is the difference between MACRO and MICRO Journey Views?
- What is the Purpose behind Journey Mapping?
As a social entrepreneur, whether you’re an emerging business or nonprofit, you need the right information, and you need it now! That’s why Nonprofit.Courses brings you MarketAtomy Academy premium content. This course, like their others, takes a deep dive into its subject so you can get to why you started your enterprise in the first place – to impact people!