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Customer Service Upselling: Best Practices to Capitalize on Every Call, by Lorman

Customer Service Upselling: Best Practices to Capitalize on Every Call is brought to you by Lorman

Turn every call into a sales opportunity with reduced turnover, positive attitudes and value-based selling initiatives.

As more and more customer needs are met by self-service options, the personal interaction between a service representative and a customer represents a great opportunity for outstanding service and sales. What does it take to capture this opportunity on every call? Learn how to successfully train and motivate reps to incorporate selling into their service calls. Discover proven ways to increase revenue from incoming calls, how to transform attitudes with value-based selling, how to reduce turnover with skilled, confident, motivated frontline employees, finally overcome rep resistance and how to build and sustain a culture that turns order-takers into rain makers.

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