Delivering Exceptional Multichannel Customer Service is brought to you by Lorman
Increasing consumer expectations must be met with enhanced customer experiences.
Learn to provide a consistent experience across all channels. Customer service today is vital in our service based economy. A superior experience generates return customers and diehard loyalty. In this age of social media, great customers spread the word like wildfire, attracting hordes of new customers on a limited advertising budget. Combined with the fact that 86% of consumers will pay more for a better experience, it’s clear why organizations strive to be the best. When we consider customer experience, we have to think about those ideologies, those messages and those actions that create a happy experience for the individual in a product or service-based organization. In order to have a terrific customer experience, the organization must demonstrate that the purpose of its business is the customer. Everything begins and everything ends with the customer in mind.