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Essential Questioning and Listening Skills for Customer Service Professionals, by Lorman

Essential Questioning and Listening Skills for Customer Service Professionals is brought to you by Lorman

Increase engagement with your customer by creating a better communication partnership through simple question and listening skills.

Increase engagement with your customers by creating a better communication partnership through simple question and listening skills. When you don’t ask, you can’t sell. And when you don’t listen … you destroy trust, inhibit call resolution and often lose market share as a result. Is this any way to run a call center or help desk? Mastering essential questioning and listening skills help you connect better with customers to close calls faster, identify systemic problems costing you money, uncover additional client needs which lead to upsell and cross sell opportunities and strengthen customer loyalty. The correlation is clear. This content teaches you to ask better questions, listen actively and with empathy, understand the importance of meta-messages, and puts you in sync with your customers, their pain and pride, their needs and wants. Optimize your phone time through better questioning and listening skills.

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