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Volunteer management is an aspect of nonprofit management that can make a huge difference in whether the nonprofit accomplishes its purpose.

Why? If the nonprofit can find, get and retain volunteers, it helps the nonprofit, its programs, and volunteers.

volunteer management blog graphicIt starts by establishing a system in which volunteers are selected for roles they’re qualified for and interested in. Added to that, placing them where they can best serve is a win-win situation for volunteers – and their livelihoods. Better yet, a coordinated process of volunteer management avoids interruptions in your mission support.

Strong, systematic volunteer management includes…

  • A framework of systematic training and support to enable volunteers to be, do and be more.
  • A process that supports their various skills and the volunteers’ innovation and ingenuity.
  • A process that keeps you aware and in contact with volunteers so they feel identified with the group.
  • A mechanism that helps build a culture of appreciation and lots of appreciation for the work.

With these in mind, volunteer management is important for nonprofits wishing to be most effective at the mission’s goals. With the volunteer work being tied to the organization’s mission, providing a sufficient system of support and a culture of reward, charities can meet program and budget targets while maintaining a committed team of volunteers.

Want more? Read:

Volunteer Management Resources

Recruitment & Screening

  • DialMyCalls: Useful for quickly reaching out to large groups of potential volunteers for urgent needs or last-minute shifts via mass text or voice broadcasts.

Management & Scheduling

  • Connecteam: An all-in-one app perfect for managing "deskless" volunteers. It handles scheduling, time tracking, communication, and training directly from their mobile phones.
  • Sign.Plus: Essential for getting digital signatures on volunteer waivers, confidentiality agreements, and code of conduct forms efficiently.
  • ToDoist for Teams: Great for smaller volunteer committees or leadership teams to collaborate on tasks and projects.

Training & Onboarding

  • MindEdge Learning: Offers professional development courses that can be used to train volunteer managers or provide specific skill-building for volunteers themselves.
  • Coursera Plus: Provides access to a vast library of courses that can be curated into a volunteer training curriculum.
  • WeVideo: A user-friendly tool for creating engaging orientation videos or "how-to" tutorials for new volunteers.

Communication & Engagement

  • Text Magic: A text messaging service that allows for two-way communication, perfect for confirming shifts, sending reminders, or checking in on volunteers.
  • ApparelnBags.com: A go-to source for ordering custom volunteer t-shirts, uniforms, or appreciation gifts (swag) to build team spirit and recognition.

Database & Records

  • Bloomerang: A donor management system that also effectively tracks volunteer hours, engagement history, and their potential as donors.
  • Little Green Light: Another donor management option that includes features for tracking volunteer data alongside donor records.

 

Recruitment & Screening

  • Breezy HR: While primarily an HR tool, its applicant tracking system is excellent for managing volunteer applications, pipelines, and screening processes.
  • DialMyCalls: Useful for quickly reaching out to large groups of potential volunteers for urgent needs or last-minute shifts via mass text or voice broadcasts.

Management & Scheduling

  • Connecteam: An all-in-one app perfect for managing "deskless" volunteers. It handles scheduling, time tracking, communication, and training directly from their mobile phones.
  • Sign.Plus: Essential for getting digital signatures on volunteer waivers, confidentiality agreements, and code of conduct forms efficiently.
  • ToDoist for Teams: Great for smaller volunteer committees or leadership teams to collaborate on tasks and projects.

Training & Onboarding

  • MindEdge Learning: Offers professional development courses that can be used to train volunteer managers or provide specific skill-building for volunteers themselves.
  • Coursera Plus: Provides access to a vast library of courses that can be curated into a voluntVolunteer Management Resourceseer training curriculum.
  • WeVideo: A user-friendly tool for creating engaging orientation videos or "how-to" tutorials for new volunteers.

Communication & Engagement

  • Text Magic: A text messaging service that allows for two-way communication, perfect for confirming shifts, sending reminders, or checking in on volunteers.
  • ApparelnBags.com: A go-to source for ordering custom volunteer t-shirts, uniforms, or appreciation gifts (swag) to build team spirit and recognition.

Database & Records

  • Bloomerang: A donor management system that also effectively tracks volunteer hours, engagement history, and their potential as donors.
  • Little Green Light: Another donor management option that includes features for tracking volunteer data alongside donor records.
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Learn how volunteers can be a significant asset to a nonprofit, taking on tasks at every level, from serving on your board to implementing programs to clerical support and much, much more through the content, below.

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Get the big picture. Get your Certificate in Nonprofit Management!

This online certificate program introduces learners to key current management issues for nonprofit organizations.

Fundraising, board and volunteer development, budgeting, reading financial statements, leadership, marketing, and setting strategic direction are all addressed, and video commentary on these crucial topics will give you insight into how nonprofit professionals apply key concepts in their own organizations.

Each 3 to 5 hour, self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and self-assessments that will engage you and help you practice effective decision making in a nonprofit setting. Some courses in this certificate award CFRE credits.

 

(Affiliate disclaimer: The premium paid content on Nonprofit.Courses about Learning about Volunteer Management may include affiliate links. That means when you buy it, Nonprofit.Courses earns a commission, at no extra cost to you. It’s a win/win. You get some great content, and we keep the lights on!)

Frequently Asked Questions: Volunteer Management

Here are answers to common questions about the volunteer engagement, recruitment, and management resources available on Nonprofit.Courses.

Course Content & Topics

1. What volunteer management topics are covered?

The content covers the entire lifecycle of volunteering, ensuring you can find, keep, and lead volunteers effectively. Key topics include:

  • Recruitment & Placement: Finding the right people and placing them where they thrive ("Finding the Right Fit").
  • Engagement & Retention: "7 Keys to Successful Volunteer Involvement" and preventing burnout.
  • Leadership: Growing your volunteer leader team and conflict management skills.
  • Ethics: Ethical decision-making processes and professional ethics in volunteer administration.
  • Challenges: Handling difficult situations, such as "Volunteers Gone Wild: Managing, Disciplining, and Terminating Volunteers."

2. Is there training on volunteer safety?

Yes. You can find resources specifically dedicated to Volunteer Safety, providing strategies to keep volunteers safe while performing their duties.

3. Do you cover turning volunteers into donors?

Absolutely. There are specific courses on "Turning Your Volunteers Into Donors," explaining how to leverage the passion of your volunteer base for fundraising support.

Pricing & Certification

4. Are the volunteer courses free?

A significant number of resources are Free, including webinars on recognition, safety, and leadership from providers like ResourceVol and Bloomerang. There are also Premium Paid Courses for in-depth training on legal or complex management issues.

5. Can I get certified?

Yes. You can find:

  • Certificate in Nonprofit Management: Which includes modules on volunteer development.
  • CCVA Resources: Content from the Council for Certification in Volunteer Administration, including tools for ethical decision-making.
  • Certificate in Leadership: Offered by MindEdge.

Instructors & Providers

6. Who provides the training?

The content is curated from volunteer management experts and technology partners, including:

  • ResourceVol: A key provider offering practical tips on leadership and conflict resolution.
  • CCVA: The Council for Certification in Volunteer Administration.
  • Legal & HR Experts: Lorman (managing/disciplining volunteers).
  • Fundraising Experts: Get Fully Funded and Linda Lysakowski (focusing on fundraising volunteers).
  • Tech Partners: Bloomerang, Keela, and Qgiv often provide insights on managing volunteers through technology.

Formats

7. What formats are available?

  • Videos: From short 2-minute tips (e.g., "Listening Techniques") to hour-long webinars.
  • Documents: Worksheets and templates (e.g., "Ethical Decision Making Worksheet").
  • Webinars: In-depth sessions on specific themes like burnout or safety.

Volunteer Management FAQ

Expert guidance on recruitment, retention, ethics, and the transition from volunteer to donor.