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Selecting the Right Office Communication Software & Services

September 28 @ 1:00 PM - 2:00 PM EDT

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Gain an understanding of the communication software and services available that best address your business needs and fit within your budget.


Do you procrastinate on making improvements to your business systems and software? Have you been pushing technology matters to the end of your to-do list, and find yourself scrambling to implement tools right this minute, faced with business owners, staff, and contractors working both in-office and in-home? This topic will help individuals responsible for facilitating internal and external communications to identify customer service and sales gaps and the tools, technologies, and talent to fill those needs. This material also covers the evaluation criteria to determine what solutions best address the most pressing business communication needs in alignment with expected budgets and staffing constraints. Failure to implement effective, affordable, scalable, and well-integrated communication tools in one’s business leads to client service and sales issues, which can be mitigated with the right workflows and technologies in place. This topic covers everything from VoIP systems to e-Payment providers, website chat solutions to project management apps (and much more). This information is critical for office managers, business owners, and key personnel to learn how to implement quality communication systems that maintain client happiness, new customer-flow, business continuity, and overall operational efficiency, at a time when work is at greater risk of fragmentation than ever, being carried out both in-office and in-home by distributed teams.

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