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The Role of Customer Service in Consumer Privacy, by Lorman

The Role of Customer Service in Consumer Privacy is brought to you by Lorman

Gain a better understanding of why customer privacy is an important part of business strategy.

In an era where data breaches appear to be the norm, protecting vital consumer data is increasingly important. Ensuring the protection of Personable Identifiable Information or “PIN” allows customer service centers to act as a good “privacy stewards” towards its consumers. Customer service representatives are the lynchpins for ensuring consumer data is properly safeguarded and protected. This information practically explore ways of securing PINs across people, process, and technology and offer solutions to proactively ad-dress this pressing issue.

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