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Prepare with our CX Practice Tests, uniquely designed to help you review the competencies assessed on the exam. Even better, CX University is accredited by the Customer Experience Professionals Association (CXPA) as a Recognized Training Provider.
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The PX Mastery Bundle Series covers the 4 areas of Patient Experience. This series is designed for PX leadership who will train others in PX. This bundle prepares the learner for professional certification as a (PXS)™. 6-month access period.
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The Executive PX700 Series Certification Program covers the 4 major areas of Patient Experience. This series offers foundational knowledge in PX and prepares learners for achieving professional certification as a (PXS)™. 6-month access period.
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Get extra professional development support and additional test prep materials with the Upgraded Subscription. Immerse yourself in the comprehensive and engaging CX Core Competency program that covers the 6 major areas of Customer Experience. Select your Upgraded Subscription from monthly, quarterly, or annual plans to learn online and at your own pace.
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Immerse yourself in the comprehensive and engaging CX Core Competency program that covers the 6 major areas of Customer Experience. Select your Standard Subscription from monthly, quarterly, or annual plans to learn online and at your own pace.
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Working remotely has advantages and challenges. This course develops skills in establishing and maintaining relationships through empathy and building trust: two vital requirements for managing relationships in the 21st century.
MSP-664 Volunteer Management (3 credits): This course focuses on the life cycle of volunteers, including how to effectively motivate, reward and retain volunteers at each stage of the cycle. Attention will be paid to enhancing the effectiveness of a volunteer workforce, as well as the delicate issues of resolving conflicts and the termination of volunteers. Finally, the course compares episodic and ongoing volunteerism and the implications for volunteer-dependent organizations.
This is an online academic, graduate level class.
Thomas Edison State University is New Jersey’s public, fully accredited, online university created to meet the needs of adult learners.
Who should take this class? Staff, board members and volunteers of nonprofit organizations, and consultants interested in getting a solid base for their career in the nonprofit sector, and learn how nonprofits are led by staff and boards.
This class may be taken independently, as part of Thomas Edison’s Graduate Certificate in Strategic Planning and Board Leadership for Nonprofits or the Masters of Public Service Leadership.
For more information, Contact: Ann Prime-Monaghan, Associate Dean of the Watson School of Public Service, amonaghan@tesu.edu, 609-777-4351 x221
SOE-570: Social Entrepreneurship (3 credits): This course focuses on the emerging field of social entrepreneurship, a marriage between for-profit entrepreneurship skills and ventures that focus on nonprofit missions and social value. It offers practical information for individuals in the field as well as innovative methods of conceptualizing the search for new and better ways to support and invest in social value. The course presents a framework for understanding this new sector of the economy.
This is an online academic, graduate level class.
Thomas Edison State University is New Jersey’s public, fully accredited, online university created to meet the needs of adult learners.
Who should take this class? Staff, board members and volunteers of nonprofit organizations, and consultants interested in getting a solid base for their career in the nonprofit sector, and learn how nonprofits are led by staff and boards.
This class may be taken independently, as part of Thomas Edison’s Graduate Certificate in Strategic Planning and Board Leadership for Nonprofits or the Masters of Public Service Leadership.
For more information, Contact: Ann Prime-Monaghan, Associate Dean of the Watson School of Public Service, amonaghan@tesu.edu, 609-777-4351 x221
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NPM-670: Critical Issues in Nonprofit Management (3 credits): Critical Issues in Nonprofit Management addresses current nonprofit management issues and trends that have both immediate and emerging impact on the U.S. civil sector. The course will cover issues of governance (accountability, transparency, and responsibility), performance management, and infrastructure development. It will also address new approaches to marketing, public relations, and development activities. Keeping in mind the contemporary economic environment, the course will examine new revenue streams for nonprofits in terms of their utility and long-term effects. The major goal of this course is to provide students with benchmarking theories and practical tools that will allow them to analyze contemporary management challenges and construct innovative solutions.
This is an online academic, graduate level class.
Thomas Edison State University is New Jersey’s public, fully accredited, online university created to meet the needs of adult learners.
Who should take this class? Staff, board members and volunteers of nonprofit organizations, and consultants interested in getting a solid base for their career in the nonprofit sector, and learn how nonprofits are led by staff and boards.
This class may be taken independently, as part of Thomas Edison’s Graduate Certificate in Strategic Planning and Board Leadership for Nonprofits or the Masters of Public Service Leadership.
For more information, Contact: Ann Prime-Monaghan, Associate Dean of the Watson School of Public Service, amonaghan@tesu.edu, 609-777-4351 x221
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Nonprofit Governance and Board Leadership: NPM-610, Nonprofit Governance and Board Leadership explores governance within contemporary nonprofit organizations. The course focuses on leadership dynamics from theoretical and practical perspectives. Students will explore salient internal and external environmental factors that influence behavior through the examination and analysis of best practices. The primary goal of this course is to provide a realistic understanding of the elements that both support and impede effective governance for nonprofits. The significance of strong leadership and governance practices is reinforced in the course’s discussion of emerging trends within nonprofit entities.
This is an online academic, graduate level class.
Thomas Edison State University is New Jersey’s public, fully accredited, online university created to meet the needs of adult learners.
Who should take this class? Staff, board members and volunteers of nonprofit organizations, and consultants interested in getting a solid base for their career in the nonprofit sector, and learn how nonprofits are led by staff and boards.
This class may be taken independently, as part of Thomas Edison’s Graduate Certificate in Strategic Planning and Board Leadership for Nonprofits or the Masters of Public Service Leadership.
For more information, Contact: Ann Prime-Monaghan, Associate Dean of the Watson School of Public Service, amonaghan@tesu.edu, 609-777-4351 x221
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