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Using Service Level Agreements to Improve Customer Support, by Lorman

Using Service Level Agreements to Improve Customer Support is brought to you by Lorman

Gain a better understanding of how to efficiently manage service level agreements to build stronger client relationships.

Service Level agreements are standard tools that organizations use to define the parameters of a constructive working relationship with their clients. However, few organizations consider the strategic value that SLAs can provide in building stronger client relationships through service. During this entertaining, informative and thought-provoking topic, learn from business coach and client engagement consultant Ethan L. Chazin what an SLA is, how to establish standards that exceed your customer’s expectations, and convert clients into raving fans.

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