Communication for HR Professionals is brought to you by Lorman
Understand the concept of emotional intelligence and how it plays a part in understanding communication styles.
It is important in today’s work environment to ensure that HR professionals understand how to communicate with employees. Many times, an HR professional has to deliver news that is not always positive. They must be able to do this to ensure the employee understands what is being communicated, such as disciplinary action, layoff, or performance expectations. This presentation will help the HR professionals understand the concept of emotional intelligence and how that plays a part in understanding communication styles. Also, you will be able to define nonverbal communication and describe its importance in an HR communication setting.
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