Essential Email Skills for Customer Service Professionals is brought to you by Lorman
Learn effective email tips and tricks to deliver better service and support to your customers.
According to a study done by The Radicati Group, there were 2.6 billion worldwide email users in 2015. That translates to more than 205 billion emails sent and received per day. Needless to say, email remains a primary mode of communication across the globe. The inherent risks of email use, such as misunderstandings, misdirected deliveries and lost translations, cannot be understated. Email also remains as a critical component in a company’s communications strategy. Where does the rubber meet the road? Customer service professionals are walking brand ambassadors. They hold the power to lift your customers up and delight them. They also hold the power to deflate them and send them running. With email playing a critical role in that service professional/customer relationship, essential email skills are an absolute requirement to ensure your brand is being properly represented in written form. This topic offers a look inside the inbox and helps you dissect an effective email communication. The material also provides five (5) habits that, when applied consistently and correctly, will make you a much better communicator in writing. You will be exposed to real life examples of emails across a variety of scenarios that will increase your awareness of the ‘do’s’ and ‘don’ts’ of email communication.